Onboarding and Retaining Top Surgical Counselors - Summary - MDSpire
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Onboarding and Retaining Top Surgical Counselors

Business advisors Rod Solar and Patti Barkey share tips for training and retaining successful surgical counselors.

  • April 11, 2026

  • 16 min

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Rod Solar and Patti Barkey shared insights on training and retaining effective surgical counselors at the 2026 ASCRS Annual Meeting. They emphasized the importance of selecting candidates with strong customer service skills and the ability to engage empathetically with patients. Successful counselors must balance clinical knowledge with sales skills, and training should focus on accountability and ongoing evaluation. With a structured onboarding process, practices can enhance patient capture rates and satisfaction while ensuring counselors value their critical roles.

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Onboarding and Retaining Top Surgical Counselors

  • April 11, 2026

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